REFUND POLICY
RETURNS / EXCHANGES
I ordered the wrong size, can i get an exchange for a larger/smaller size?
we do not take responsibility for ordering a wrong size. every product has different measurements so you should refer to the product-specific measurements How do i cancel my order?immediately and we'll cancel your order and give your money back. unfortunately we cannot cancel the order if it's already been shipped. so email us at contact@sandstormshop.com as soon as possible.
Do you accept my preferred currency?
The prices are in usd by default but will automatically be converted at checkout, so yes, you can pay with any currency.
Can i return my item?
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to reship a brand new one, provide a refund, or ship another item from our shop to you.
Unfortunately, there are strictly no returns UNLESS there are defects in the products. If there is, please inform us within a WEEK OF RECEIVING. In that case, we would be happy to reship a brand new one, provide a refund, or ship another item from our shop to you.
Tracking
You can expect a tracking number 99% of the time. However tracking may be limited in certain countries due to differences in postal services.
You can expect a tracking number 99% of the time. However tracking may be limited in certain countries due to differences in postal services.
Processing
We have a 3-7 day processing time after your is placed. Therefore you will only receive the tracking information after the processing period.
We have a 3-7 day processing time after your is placed. Therefore you will only receive the tracking information after the processing period.