F.A.Q

Welcome to the new Sandstorm Shop FAQ Help Center.

Please browse this FAQ page, to find the answers that best match your question. If you can't find what you're looking for, please feel free to contact us.

Online Form: Click the 'Contact Us' at the bottom of any page and follow the instructions. Our customer support team works around the clock to respond to any question you may have!

Email us on: contact@sandstormshop.com (Please note that our response time may be upto 2 business days)

We appreciate your patience while we revert back to your enquiry and will do everything we can to assist you as fast as possible.

How do I complete the payment?

At Sandstorm Shop we accept several payment methods. You can complete your purchase with PayPal or any major Credit or Debit Card provider.

All payments must be received in full prior to dispatch of goods or issuance of a coupon. In case if your payment is declined by your bank, credit card issuer, or our website, Sandstorm Shop will not fulfill your order.

All transactions are in US Dollars. PayPal or any major Credit or Debit Card provider will automatically convert your payment to your local currency.

How to redeem the coupon code?

Please click on “checkout” and fill in payment information, then click on “continue”, and you will be redirected to a new page where the coupon code can be redeemed. The code needs to be entered exactly as advertised with any capital letters and spaces.

How do I track my order status?

You can track your order online 24 hours/7 days by following these steps:

 Go to Track Order

1. Enter your order number
2. Press “Track” to process

 Alternatively, a SHIPPING CONFIRMATION is sent to the email address you have registered in the website upon placing your order. The email contains tracking link where you could check the status of your order.

Will I receive any order confirmation after placing an order?

An order confirmation with order summary will be sent to you through email right after you have placed your order.

We will also send email to keep you updated frequently on your order status.

How can I change specification/ delivery address/ recipient for my existing order?

We are trying to ship the items the soonest, so for any changes like:

Change of address or personal information

• Change of specifications like product, size, color

Feel free to send us a message at contact@sandstormshop.com Cut off in making changes is 2PM EST, after the order is placed.

 NOTE: Product, delivery addresses and recipient names can only be changed if the orders have not been shipped out yet. Once shipped, we can no longer change the invoices since these are already printed and orders have already been handed over to our third-party couriers.

Can I cancel an item in my existing order?

You may definitely cancel an item in your existing order as long as it has not been processed yet. Cut off in cancellation is 2PM EST same day from the time the order has been placed.

 In that case, please send us a request to cancel your item immediately at contact@sandstormshop.com and we will help you cancel it.

How can I cancel my order?

 To cancel your order, please send us your request at

contact@sandstormshop.com. We will help you cancel it and notify you when done. Cut off in cancellation is 2PM EST same day from the time the order has been placed.

I received an incomplete order, what should I do?

Please notify us immediately at contact@sandstormshop.com so we can assist you promptly.

If what missing from your order is a gift/ bonus, we will push to deliver it to you soon.

If what missing from your order is a part of a product or an item, we will need you to send us the photo of: 

• The package notice attached to the packaging of the parcel – a piece of paper showing the delivery details
• The product packaging showing the product

I ordered 2+ items, but only received one... where's my order?

We have a large assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately so they get to you faster. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way :)

I received the wrong item, what should I do?

 If the item you received is not what you originally ordered, we are happy to replace the item for you.  Please notify us immediately at contact@sandstormshop.com. so we can assist you promptly. We will need you to send us a photo of the item you received.

I received damaged/ defective item, what should I do?

 If the item you received is damaged/ defective, we are happy to send you a replacement. Please notify us immediately at contact@sandstormshop.com. We will contact you right away.

We will need you to send us a photo of the item you received.

When will I receive my order?

We process your orders right after you have successfully placed your order. You can expect to receive your order within 2-5 weeks from the date of purchase.

 *Our courier service is unable to provide scheduling of deliveries; therefore we cannot guarantee delivery of your order for a specific time or date. Yet you can be assured we are working closely with our service partners to allow us to better serve you in the future.

IMPORTANT: We are not responsible if a package is not delivered because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation sent immediately after purchase. Costs to reship the package will be invoiced to the customer.

What is Nearbex's Return & Refunds policy?

Our replacement policy allows for item(s) your choice of a full refund or replacement item(s). However, we do have a few simple requirements for processing a return.

OUR 30-DAY EXCHANGE OR REFUND GUARANTEE

Dealiciously guarantees that any item bought from us can be refunded or replaced for free with a 30-day, post-purchase money back guarantee.

ACCEPTABLE RETURN REASONS

Your return can only be approved based on the following reasons:

 

RETURNS AFTER 30 DAYS

Your item may not be returned after 30 calendar days based on the 30-DAY EXCHANGE OR REFUND GUARANTEE

Process for returning an item:

1. Make sure it meets the criteria for a valid return. 

2. Send us a message at contact@sandstormshop.com indicating the intent to return the item. Please include the following in the email:
   1. Photo of the item
   2. Tags and labels attached

   We will send a response to assist you in processing the return of the purchased item.